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Return/Exchange Policy

RETURN/EXCHANGE POLICY

Your complete satisfaction is our top priority! If you are not entirely satisfied with your purchase, we're here to help.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We encourage you to package the products well, and to note the package tracking number.

To return a product for a refund, please email us with the reasons and photos of the damage to info@olivebarsoap.com. If the outer shipping box is damaged, please help us by taking photos of this as well.

We will issue you an RMA (Return Merchandise Authorization) if one is applicable. 

Arrangements must be made prior to shipping back returned items to us.

RMA is valid only 15 days after it is issued. RMA for the same item cannot be issued again.

RMA number should be written on the box and also on a paper which should be put inside of the box.

 

Unfortunately, we cannot extend this return policy to resellers of our product.

Gift Cards are non-returnable items

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be made for the original purchase price of products.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@olivebarsoap.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at info@olivebarsoap.com and request an RMA (Return Merchandise Authorization), and further instructions will be advised along with RMA number. 

Arrangements must be made prior to shipping back returned items to us.

RMA is valid only 15 days after it is issued. RMA for the same item cannot be issued again.

RMA number should be written on the box and also on a paper which should be put inside of the box.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be sent you as discount code.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, after you request RMA by following above instructions, further details will be advised to you by our return department. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot refund charges for the original shipping/handling or for the cost of shipping to return products. If you refuse the shipment instead of receiving it and return shipping charges are billed to us, we will deduct this from your refund amount, since this is regarded as the return shipping cost.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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